If you're experiencing problems signing into the PastryScoop.com Web site, please review the frequently asked questions below.

• Why does PastryScoop.com require cookies?
  

• Check for the correct URL
  

• Netscape & Mozilla:
  • Netscape (6.0 & later) and Mozilla (all versions)
    

  • Netscape 4.7 & 4.8
    

• Internet Explorer:
  • IE 6.0 & later (Method #1)
    

  • IE 6.0 & later (Alternative Method)
    

  • IE 5
    

  • IE 5 (Mac Users)
    

  • IE 4
    

• Cleaning Out Old PastryScoop.com Cookies

• Configuring Cache Settings
  

• Help! I still can't sign in!
  

Why does PastryScoop.com require cookies?

When you successfully sign into PastryScoop.com, our site sets a cookie in your browser that indicates you're allowed access to the member only secions of the site. This way, as you move from page to page, we can tell that you've already successfully signed into the site (and don't have to ask for your password repeatedly). We do not use cookies to track personal marketing information. For more information, please see our privacy policy.

Check for the correct URL

Please check the URL listed in your web browser's "Location" or "Address" box (this should be near the top of your screen). Ensure that it reads:

 

http://www.pastryscoop.com/

 

and not

 

http://www.pastryscoop.com./

Netscape (6.0 & later) and Mozilla (all versions)

1. From the Edit menu, choose Preferences

2. Click on the arrow next to Privacy & Security to expand this branch of options

3. Click on Cookies

4. Click on the radio button for Enable all cookies.

5. Click OK

6. Return to the PastryScoop.com home page and try signing in again.

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Netscape 4.7 & 4.8

1. From the Edit menu, choose Preferences

2. Click on Advanced

3. Click on Cookies

4. Click on the radio button for Accept all cookies.

5. Click OK

6. Return to the PastryScoop.com home page and try signing in again.

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Internet Explorer 6.0 & later (Method #1)

1. Click on the Tools pull down menu

2. Click on Internet Options

3. Click on the Privacy tab

4. Move the lever to Medium or Medium High

5. Click the Advanced button

6. Ensure that the following checkbox is NOT checked:
   

   • "Override automatic cookie handling"

7. Return to the PastryScoop.com home page and try signing in again.

8. Still having trouble? Try Cleaning Out Old PastryScoop.com Cookies

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Alternate for Internet Explorer 6.0 & later (Method #2)

If Method #1 for enabling cookies in Internet Explorer doesn't work, please try this alternative method.

1. Click on the Tools pull down menu

2. Click on Internet Options

3. Click on the Privacy tab

4. Click the Advanced button

5. Check the boxes for the following items:
   

   • Override Automatic Cookie Handling

   • Accept First Party Cookies

   • Accept Third Party Cookies

   • Always Allow Session Cookies

6. Return to the PastryScoop.com home page and try signing in again.

7. Still having trouble? Try Cleaning Out Old PastryScoop.com Cookies

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Internet Explorer 5

1. Click on the Tools pull down menu

2. Click on Internet Options

3. Click on the Security tab

4. Select Internet and click on Custom Level

5. Choose the option to Accept All Cookies

6. Return to the PastryScoop.com home page and try signing in again.

Internet Explorer 5 (Mac Users)

1. Click on the Explorer pull down menu
2. Click on Preferences
3. Scroll down to Receiving Files and select Cookies
4. See if www.pastryscoop.com's status is set for Enabled
5. If not, go to the field When receiving cookies and select "Never ask" or "Ask for each site."
6. Return to the PastryScoop.com home page and try signing in again.

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Internet Explorer 4

1. Click on the View pull down menu

2. Click on Internet Options

3. Click on Advanced

4. Choose the option to Accept All Cookies

5. Return to the PastryScoop.com home page and try signing in again.

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Cleaning Out Old PastryScoop.com Cookies

Some Internet Explorer 6 users who had trouble accessing Member Only sections of our site in June 2003, may need to take an additional step before being able to successfully sign into our site. This step will clean out any old PastryScoop.com cookies that currently reside on your computer. (The old cookie isn't compatible with your browser and is preventing us from setting a new cookie).

1. Click on the Tools pull down menu

2. Click on Internet Options

3. On the current tab (General) click the option that says Delete Cookies... (towards the middle to the window).

4. A dialog box will pop up to confirm you want to delete all your cookies. Click the OK button.

5. Return to the PastryScoop.com home page and try signing in again.

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Configuring Cache Settings

If you still cannot read the site or suspect that you may be reading old versions of certain pages, then you may need to change your cache settings. You can configure Internet Explorer so that it will automatically check for the newest versions of pages you have viewed in the past.

1. Click on the Tools pull down menu

2. Select Internet Options

3. On the current tab (General) click the settings button under Temporary Internet Files

4. Under Check for new versions of stored pages, click on the radio button for Every visit to the page.

5. Return to the PastryScoop.com home page and try signing in again.

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Help! I still can't sign in!

If after trying the above techniques, you still experience problems or have any questions not answered here, please let us know by sending a mail to info@pastryscoop.com. Please include which O/S (e.g. Windows or Mac) and which browser you're using (including the version #). This will enable us to investigate the problem and hopefully develop a solution for you and others. We appreciate your patience.

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